Customer Support FAQ

I didn’t receive a confirmation email for my order

You should receive a confirmation email within half an hour of successfully placing your order. If this is not the case, first check your junk or spam folder. If you still cannot see one, please use the Contact Us page & choose your preferred option.  One of our team will be happy to check the status of your order and provide you with your order confirmation

Can I change my order after it’s placed?

To ensure your merchandise reaches you quickly we always aim to pick, pack and ship your order as fast as possible. This means we may not be able to make any changes to your order after you’ve placed it. This includes changing the delivery address or delivery method. Please contact our online team at your earliest convenience on 01942 762845 or email [email protected] to discuss your options.

Can I cancel my order after it’s placed?

To make sure your merchandise reaches you as quickly as possible we always aim to pick, pack and ship your order as fast as possible. This means if your order has already been picked by the warehouse that we cannot cancel it. It is of course within your rights to return the order to us once you receive it for a full refund. Please consult our Returns & Refunds page for more information.

Where is my order?

If your delivery has not arrived within the outlined delivery timeframe then please check your tracking number on your shipping confirmation. You will receive this tracking email from DHL or Royal Mail once your order has been dispatched. If you are concerned about the whereabouts of your order, please firstly click on the tracking links below & enter your tracking number.

DHL Tracking 

Yodel Tracking 

Royal Mail Tracking

If you still need further assistance, then contact our online team on 01942 762845

I’ve received a faulty item

We are sorry to hear that you have received a faulty item. Please use our Contact Us section to let us know the following;

·         Your order number

·         The faulty items name

·         Description & Imagery of the fault

Dependent on the fault with the item, we will usually replace or refund your purchase. Where suitable we may arrange for the faulty item to be collected. Please note that you must notify us that your item is faulty within 28 days of receipt of goods.

I need to return my item as it is unsuitable

Please consult our Returns & Refunds page for full details on our Returns Policy.

Can I return my online order to the Robin Park Store

Yes, if your order is within the stated timeframe on our returns policy then you are able to return your item to the Robin Park Store for a refund. If you wish to exchange your item, you will need to include a short note in the parcel explaining you would like to exchange and you will also be asked to pay again for delivery. 

What are my delivery options

Please consult our Delivery Information page for full details

Do you offer Click & Collect

Yes, you can use our click & collect option on applicable product. The service is free of charge & the collection point will be Wigan Warriors Store which is located at Robin Park Arena, to the right as you walk into reception. We do not have a collection time frame but we will contact you if your order has been left with us for a while.

How do I submit a complaint

If you have a complaint about our products or our service, you can use our Contact Us page. You will receive a substantive response from us within 14 days of receiving your complaint.