Returns and Refunds Policy

Standard Returns

If you are unhappy with your purchase, you may return eligible items in accordance with the following policy:

• Full-price items: Must be returned within 28 days of purchase.

• Sale items: Must be returned within 14 days of purchase.

Returned items must be unworn, unused and in their original condition, with all original tags and packaging intact, where applicable. A valid receipt or other proof of purchase must also be provided.

If returning an order via post, please include your invoice and a brief note explaining the reason for the return and confirming whether you require a refund or exchange.

Once your returned item has been received, our team will process your request. If you require an exchange for a different size or item, an additional delivery charge may apply. We will contact you to arrange payment for the delivery of the replacement item.

If an item is faulty or has been supplied incorrectly, Wigan Warriors will cover the reasonable cost of returning the item and any applicable delivery costs associated with providing a replacement.

Personalised and Customised Products

Personalised and customised products, including shirts printed with a name, squad number and/or arm badge, cannot normally be returned or exchanged if the customer changes their mind or selects an unsuitable size.

Please ensure you have selected the correct size before placing an order for a personalised item.

Wigan Warriors cannot accept responsibility for changes to a player's squad number or a player's departure from the club after a personalised item has been purchased.

The above restrictions do not affect your statutory rights where a product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

Hygiene-Sensitive Products

For hygiene reasons, we are unable to accept returns or exchanges of the following items if they have been worn or used, or if a relevant hygiene seal has been broken where applicable:

• Earrings

• Underwear

• Socks

• Swimwear

• Mouthguards

• Drinks bottles

• Bedding

• DVDs

These restrictions apply where permitted by law and do not affect your statutory rights in relation to faulty or incorrectly supplied goods.

Online Exclusive Products

Some products available through our online store are online exclusive items. These products are made to order and dispatched directly by a third-party supplier. Please allow additional time for delivery. We usually recommend 7-10 working days.

Refunds and exchanges are available for eligible online exclusive items, provided they have not been personalised with the customer's name.

If you believe your online exclusive item to be faulty, please get in touch and we can contact our supplier.

To request a refund or exchange for a non-personalised online exclusive item, please contact [email protected], and our team will assist you.

How to Return an Item

Please send your returns to:

Wigan Warriors Retail
Robin Park Arena
Loire Drive
Wigan
WN5 0UH

We recommend using a tracked or signed-for delivery service when returning items and retaining proof of postage. Wigan Warriors cannot accept responsibility for items lost or damaged in transit when being returned to us, except where applicable law provides otherwise.

For unwanted items returned under our voluntary returns policy, return postage costs are the responsibility of the customer. Where an item is faulty or has been supplied incorrectly, Wigan Warriors will cover the reasonable cost of returning the item.

For online order cancellations, return postage costs will be handled in accordance with the information provided at the time of purchase.

Faulty or Incorrect Goods

If you receive an item that is faulty, damaged or not as described, please contact our team so that we can assess the issue and arrange an appropriate resolution.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

Under the Consumer Rights Act 2015, you have the legal right to return a faulty item within 30 days of taking ownership for a full refund. Additional rights may apply after this period, depending on the circumstances.

Product Availability and Pricing

We make every effort to ensure that product descriptions, prices and delivery charges displayed on our website are accurate and up to date.

However, on occasion, an item may become unavailable after an order has been placed, particularly during peak trading periods, such as Christmas, or when promotional products sell quickly.

If an item you have ordered becomes unavailable, we will contact you to discuss the available options. Where we are unable to fulfil your order, we will arrange a refund for the affected item, including any applicable delivery charges where required by law.

All orders and refunds will be handled in accordance with applicable consumer protection legislation.